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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2024
Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This includes:

  • Name, email address, and phone number
  • Passport information and travel preferences
  • Payment information (processed securely)
  • Communication preferences

Automatically Collected Information

When you use our services, we automatically collect certain information about your device and usage:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Search queries and booking history
  • Device type and operating system
How We Use Your Information

We use the information we collect to:

  • Process your bookings and provide travel services
  • Send booking confirmations and travel updates
  • Provide customer support and respond to inquiries
  • Improve our services and user experience
  • Send promotional offers (with your consent)
  • Comply with legal obligations and prevent fraud
  • Analyze usage patterns to enhance our platform
Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with airlines, hotels, and other travel service providers to complete your bookings.

Business Partners

We may share aggregated, non-personally identifiable information with our business partners for analytics and marketing purposes.

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for all data transmission
  • PCI DSS compliance for payment processing
  • Regular security audits and monitoring
  • Access controls and employee training
  • Secure data storage and backup systems
Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your information

To exercise these rights, please contact us at privacy@travel.pk or through our contact form.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how you use our site
  • Marketing Cookies: Used to show relevant advertisements
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@travel.pk

Phone: +92 21 111 TRAVEL

Address: Travel.pk, Karachi, Pakistan